Five 9

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The Five9 Virtual Business Contact Manager

Meet your customers in the channel they prefer. Whether it's the phone, web, chat, email, mobile apps, or social media, Five9 has you covered. An innovative technology layer that we call Five9 Connect powers our multichannel applications, delivering better customer engagements, faster response times and empowered agents.

Five9 intelligent routing capabilities ensure that every interaction will be delivered to the right resource at the right time, every time.

Five9 provides everything you need to run an inbound, outbound, or blended contact center, including multichannel sophisticated management applications such as real-time and historical reporting, recording, workforce management, quality monitoring , out-of-the-box and custom CRM integrations, and much more.

Agent Desktop Plus

With Agent Desktop Plus, we’ve re-envisioned the multichannel agent desktop. We’ve brought all the channels together in one easy-to-use desktop that allows agents to quickly switch between channels. Our universal transaction model adjusts to the needs of the interaction—phone, chat, email, or social—yet feels familiar to the agent, making training a breeze.

NOC Overview

The Five9 Network Operations Center (NOC) serves as the real-time monitoring and operations hub for the Five9 infrastructure and applications. Our NOC utilizes a 24-hour “follow the sun” strategy to continually monitor the volume and distribution of millions of interactions traveling through the Five9 cloud. As a result, potential service events are often mitigated before they occur, and unexpected events can be quickly resolved.

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